Since we began using this service nearly a year ago for our clinic, the support has been consistently inadequate. Right from the beginning, we faced challenges with setup, and over time, we've encountered persistent issues with call quality, such as muffled sound and dropped calls. Despite our efforts to collaborate with our internet and firewall providers to eliminate potential issues on our end, we've received no substantial troubleshooting or solutions from the support team. Their response times have been sluggish, follow-up has been minimal, and customer service has been virtually absent when we've sought assistance. Additionally, we've dealt with billing problems that were managed poorly and with a lack of professionalism. For a business that relies on dependable phone service and prompt support, this experience has been frustrating and disappointing. I cannot recommend this platform to any business that requires reliable communication and assistance.
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