I had a very negative experience with GoToGate and would not recommend them.
I booked a return ticket from Manchester to Colombo through their website. GoToGate presented it as a normal return trip, but they actually bundled two completely separate one‑way tickets on different airlines. My outbound was on one airline, and my return flight was on IndiGo.
A few weeks after booking, IndiGo cancelled my return flight. Instead of helping me find an alternative flight, GoToGate simply told me they could only process a refund for the cancelled return leg, nothing more.
This leaves me in a terrible position:
I now have to buy a last‑minute one‑way return ticket with a different airline, which is much more expensive than the refund they offered. GoToGate refuses to help, even though they were the ones who packaged the itinerary and sold it as a return ticket.
I feel completely misled. A genuine return booking should come with some level of protection, and a reputable agent would help find an alternate flight or at least offer a proper solution instead of pushing the problem back onto the customer.
Be very careful when booking through GoToGate. What looks like a cheap return fare may actually be two separate tickets, and if anything goes wrong, you’re on your own.
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