My AirAsia flight (Jan 21) was delayed for over 6 hours. AirAsia officially offered a "Full Refund" option, which I selected.
Gotogate forced me to cancel my entire round-trip booking and sent me an official email stating: "We have canceled your booking as requested and will apply for a refund from the airline."
However, AirAsia later denied the refund and closed the case. When I contacted Gotogate, they told me to ignore AirAsia’s email and just "wait." It has been over a month now! Gotogate keeps saying "we are still waiting for the airline," while AirAsia says the case is closed.
I am completely stuck in this endless loop of blame-shifting. I have not received the service I paid for, and both companies are holding my money hostage. If this is not resolved immediately, I will initiate a chargeback through my credit card bank for "Services Not Provided."
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