gotogate.com

UPDATE – STILL NO REFUND This is no longer a delay, it is unacceptable. My flight was cancelled on 1

UPDATE – STILL NO REFUND
This is no longer a delay, it is unacceptable.
My flight was cancelled on 19 January 2026.
I requested a full refund immediately.
As of 26 February 2026, GoToGate has still not refunded my money.
Their response is a generic template:
- No confirmation that the refund is approved
- No payment date
- No transaction reference
- No accountability
I have now escalated the case to:
• ARN (Swedish National Board for Consumer Disputes)
• ECC-Net (European Consumer Centre)
This company keeps hiding behind “airline schedule changes” while holding customers’ money for weeks.
If you book through GoToGate, be prepared to fight to get your own money back.
This review will remain public until the refund is completed.


----------------------------------------------------
I booked flights through GoToGate (booking reference WWBHIM) for Istanbul–Osaka and Tokyo–Istanbul with China Southern Airlines.
The flights were cancelled by the airline due to a schedule change. No services were provided. Despite this, GoToGate failed to complete a full refund within a reasonable time.
In written communication, GoToGate provided contradictory statements: first confirming that the refund had been approved and received, and later stating that the refund had not been received from the airline.
As a result, I was forced to purchase new tickets with another airline.
Since the issue remained unresolved, I have formally submitted a complaint to the Swedish National Board for Consumer Disputes (ARN). The case is now under official review.
I strongly advise other customers to be cautious. Based on my experience, GoToGate delays refunds and shifts responsibility instead of resolving issues transparently.

Date of experience: Feb 25, 2026