Very disappointing experience with GoToGate. I booked a flight with a stopover in Amman, and nowhere during the booking process was it clearly stated that I would need to obtain a visa in order to board my next flight.
At the airport I was forced to pay for a visa during transit, which was expensive and caused significant stress due to long queues and the real risk of missing my connection.
Customer service was unhelpful and refused to offer any gesture of goodwill, despite the lack of clear information at the time of booking. Poor transparency and even worse support. I will not book through GoToGate again.
EDIT // Gotogate’s reply is completely unrelated to my complaint. Reading it, you really start to wonder about their intellectual level 😂😂
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