SCAMMERS! TAKE SCREENSHOTS OF EVERYTHING
I booked my flights through Booking.com based on the baggage allowance shown at the time of purchase, which clearly included 7 kg cabin baggage on the return flight. I even took screenshots as proof.
After ticket issuance, the 7 kg baggage disappeared and was replaced with “personal item only.”
For over a month, I was redirected between Booking.com and Gotogate without a proper resolution. During my vacation, instead of relaxing, I had to deal with stress and uncertainty about baggage charges.
Very disappointing experience. I strongly advise taking screenshots of everything if you book through third-party platforms.
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