Gotrax is a joke. Don’t waste your money with this company. Customer service is horrible. I’ve asked for e refund and they refuse. The first bike was sent back under warranty. The replacement bike order has not been filled yet. And they even put the wrong color on the order. Was told that all they had available was that one color now. They later said the color has been changed to what I originally ordered. I’ve asked for my money back several times. All I get is piss poor customer service. Originally purchased October 6. Delivered October 11. It’s now October 29 and no idea when I replacement will be sent. But that shouldn’t matter cause I just want a refund. If you do business with this company they are only out to get your money. No help. Business etiquette is horrible.
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Driven by the vision of personal electric vehicles being the future of commuting, GOTRAX has been committed to creating fun, affordable, and versatile personal electric vehicles that push the possibilities of transportation. Over the past six years, GOTRAX has become a leading producer of electric vehicles, having sold more than 1,000,000 units since its inception.See more
