So I have had Gousto for a month now. I have found although the recipe cards are good, the quality of the produce is poor and often goes mouldy. The meat o my has 4-5 days shelf life so has to be frozen before use and the delivery only turns up 50% of the time.
Gousto do say they will refund you (waiting on that) but that doesn't change the fact I paid £45 and have no food and won't get that money back for a week. Add to that I was supposed to have £20 credit from a referral code but it doesn't show you how you can apply it it's not the best and as soon as I work out how to get the next order with the credit used I will be cancelling my subscription.
Better to get recepies from their website and get the ingredients yourself.
Update and dropped the stars from 2 to 1:
After contacting the site team for the flat, CCTV shows the box was refused at concierge (where delivery for food shouldn't ever happen anyway) and I was in all day so just pure laziness of the driver to not deliver. I then contacted DPD who said In that time the box went from perfect condition as photographed back into the van and is now 'damaged' so the driver likely helped themselves to the box.
I then called Gousto who apologised but said they can't do anything and I will not be getting a box this week. They also can't ensure it won't happen again and all I got was some flimsy fluff and 20% to say sorry. I asked if they could use a different courier at all as DPD in this area is known to be bad for mail stealing but they won't/can't
Will be officially canceling my subscription as I have no intention to keep feeding someone else.
Until they have a more reliable courier I would never recommend Gousto.
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We believe home cooking is important. So we made it simple. When life gets busy, cooking’s often the first thing to go. With a Gousto recipe box, you choose recipes you’d like to cook, and we deliver the perfectly measured ingredients plus foolproof recipe cards. Create delicious, wholesome meals to share with those you love.
Visit www.gousto.co.uk
