I’m giving them 3 stars because the in-App Help chat was good. I did get through three different individuals in the course of resolving my issue but they were all very quick to respond, albeit I had some conflicting information and one of my issues wasn’t clearly resolved. I was impressed that they immediately volunteered compensation by way of £5.00 credit on my account and then agreed to refund my credit card without any quibbling when I decided not to proceed with their service.
I gave Gousto a try because my daughter had used them a couple of times successfully and had forwarded me a link for 65% off my first box. It was perfect timing as it coincided with me being away for a few days; I ordered a box for delivery the day after I returned as I knew I wouldn’t be able to do a food shop. Unfortunately, due to an unspecified problem with their courier DHL, my order was cancelled by Gousto on the afternoon of the delivery date. This was massively inconvenient as I was relying on them to feed my family for the next couple of days until I could get to the shops. I contacted the in-App Help Chat who eventually were able to confirm no food was being delivered. The discounted cost plus £5.00 was credited to my Gousto account within about 30 minutes. They also agreed to reinstate the 65% discount code. However, I was unable to find the code anywhere on my account. As the discount (and timing) had been the main reason I had given them a try, I decided not to proceed further and asked for my credit card to be refunded.
I understand that Gousto are at the mercy of their courier and some things are beyond their control. I’m just disappointed that it didn’t work out for me on this occasion. The recipes looked really nice and I could see it being useful for those occasions when I was coming home to an empty fridge after holidays. Maybe another time, Gousto. Meanwhile, I have to make an emergency trip to Aldi!
Claim your business profile now and gain access to all features and respond to customer reviews.
We believe home cooking is important. So we made it simple. When life gets busy, cooking’s often the first thing to go. With a Gousto recipe box, you choose recipes you’d like to cook, and we deliver the perfectly measured ingredients plus foolproof recipe cards. Create delicious, wholesome meals to share with those you love.
Visit www.gousto.co.uk
