Trying to verify my identity on Gov Uk One was challenging.It gave up on me the first time around, because it said I was using a different browser - but it had told me to go to my phone, which I had obediently done. Eventually, I decided to re-start the process, and made it work. But I can see why people end up frustrated. On Google Play, the app is full of 1-star reviews. The coding needs to be fixed. And I note the government has failed to claim the Trustpilot UK Gov site, so it can't respond to reviews...I'm not looking forward to having to repeat this for other government services.
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