I sent a letter to register a power of attorney with HMRC for my mother. Although they are part of gov.uk and the power of attorney is already registered with gov.uk they were still unable or unwilling to use the validation code I sent. In fact they didn't react to anything I wrote in letter, just demanding either the original or certified copy. My shock at their inability to use their own system is beaten by the total lack of respect in not adressing anything I wrote in my letter. Apparently they have someone called Stuart Willims who calls himself a customer advisor.
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