The Gov.UK login and identity verification system is extremely poor. When the process fails, no explanation is given and there is no guidance on how to fix the issue. Countless emails to Gov.UK One Login is a waste of time as the only response is numerous questions. Despite this, Companies House issues overdue notices and warns of offences, even though the failure is caused by the government system itself. Penalising users for a platform that does not work properly is unreasonable. This service urgently needs clearer error messages, proper support, and a fairer approach!
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