School Complaints Compliance Unit I put in complaint to the School Complaints Compliance Unit DfE on the 7th July 2025 about how my children's school handled a formal complaint I made about a serious staff misconduct issue. I informed the School Complaints Compliance Unit about the nature of my complaint from the outset. They confirmed that they were the right department to contact, and I was requested to provide them with a list of documentation e.g. copy of my complaint to the school, response to my complaint and the school's complaint policy. I had to email the member of staff several times because it was evident that they had failed to do the following:(1) Read my emails carefully.(2) Read the school's response to my complaint carefully.(3) Read my complaint form. I expressed my concerns about the above to the staff member. However, they still continued not to read my messages carefully and address the concerns I raised. To make matters worse, after I had taken the time to provide them with the documentation listed above and several email exchanges later, I was then informed that they do not actually deal with complaints about how schools have handled staff misconduct issues. I think most of the staff are either incompetent, unknowledgeable and lazy mouse jigglers that overuse AI to respond to queries and complaints, or they just use chat bots to deal with complaints.Due to my suspicions, I did do some research online and I did read that the DfE do use chatbots. That's fine for general queries but no serious complaints.General Complaints Department.I also think that the general complaints team are useless. I contacted them twice by phone to query if they were the appropriate department to put in a complaint about how the Teaching Regulation investigated a complaint I made they informed me that the DfE was the correct department. As a result, I completed a complaint form. However, all the DfE did was forward my complaint to the TRA, which I could have done myself. To make matters worse they sent my complaint to a less senior member of staff that I had already been in communications with.
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