⭐ 1 star“The justice system is broken — and they’re defending the failure, not fixing it.”For 15 months I’ve been dragged through an absolute nightmare with HMCTS after winning a small claims case. The enforcement process was a complete disaster — and no one would take responsibility.Emails went ignored. The court system bounced me between departments. I was told to chase the bailiffs myself. A £150 “goodwill payment” was offered for all the stress and failure — but even that hasn’t been paid. I gave my bank details as requested. Nothing. Silence.When I raised this with Beth Collins, the Operations Manager, her response was a textbook example of bureaucratic arrogance:“We regret the inconvenience caused.”That’s how they brush off 15 months of incompetence and outright obstruction. They defended a staff member who ignored multiple emails by saying she was “on authorised leave.” No apology. No action. Just a shrug and a shutdown.This isn’t justice. It’s a decaying system run by people trained to deny and deflect. They don’t help you — they protect themselves. It took me months to even get a reply, and when it came, it felt like a template designed to wear me down.If you think going through the courts will get you justice, think again. Winning your case is only the start of the fight — HMCTS will make sure you pay for daring to expect enforcement.A disgrace to the very concept of justice.
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