I ordered brownies for a friend, but when they arrived, the box was open, and the brownies were flattened and mushy. I was horrified and emailed with pictures but got no reply. I foolishly ordered another batch because I couldn’t give the ruined ones as a gift. The second batch arrived damaged as well, though not as badly as the first. They looked more like a soggy lump than brownies. I won’t be spending my money on these again, and customer service needs a serious overhaul.
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