Review Time
I typically don’t write reviews, but I feel compelled to share my experience. I can’t verify if these brownies truly taste as wonderful as advertised, since they were delivered without my knowledge and left hidden behind a bin by the courier. When I discovered them 12 days later, I reached out to the company to explain the situation, but their response was lacking empathy. They essentially blamed the sender, with no apology or understanding offered.
They also indicated I should have contacted them within 7 days, despite my finding the brownies after 12 days. Given that these fresh brownies were exposed to the elements for so long, I’m reluctant to eat them. The packaging included a tiny note indicating the items were perishable, which the courier clearly disregarded. The company takes no responsibility for ensuring the product arrives safely at its destination nor do they seem to care if it doesn’t.
The business promotes itself as a local cottage company, ideal for sending delightful surprise deliveries, but the customer service shows a lack of concern for the customer. It’s perplexing how they can advertise as a surprise delivery service yet have such a poor delivery experience (as noted in previous reviews). Be cautious if you’re sending these as a gift; if the courier fails to deliver properly, it will be your responsibility, and your money may be wasted.
I usually don't write reviews, but I feel compelled to share this experience. I can't comment on the taste of these brownies as they were delivered without my knowledge and left behind a bin by the courier. When I discovered them 12 days later, I reached out to the company, but their response lacked any empathy. They essentially blamed the sender and offered no apology or understanding. They claimed I should have contacted them within 7 days, even though I only found the brownies after 12 days. Given that these fresh brownies were exposed to the elements and fluctuating temperatures, I’m not inclined to eat them. The packaging had a minuscule note indicating perishable items, which the courier clearly overlooked. They take no responsibility for ensuring safe delivery and show no concern if it fails. The company promotes itself as a charming local business, ideal for surprise deliveries, yet their customer service is lacking. It’s hard to believe they can market surprises while providing such poor delivery service. Be cautious if you intend to gift these; if the courier fails to deliver properly, it's your problem, and your money will be wasted.
I got a notification from the delivery service that my package was delivered, but I have no idea where it went, as I definitely did not receive it. The delivery photo only showed a white wall. I contacted the representative, who said they would ask the delivery service to attempt delivery again that day, but nothing arrived. I followed up again and was told they would be delivered the next day, but they weren’t! I reached out once more and received no reply. Very disappointing.
This company is quite disappointing. They don't answer calls or return them. Emails get ignored. Finally, I received a response, but it was of no help. My order of brownies was lost, and no one responds to my emails or calls. I suggest looking elsewhere.
I've ordered these brownies many times for gifts and family. Today, two boxes arrived, and I'm shocked by the decrease in product size. The brownies are much smaller and don’t fit the same box. It feels like a rip-off. I would have preferred a slight price increase rather than a box that feels empty—it's embarrassing to give as a gift. I might need to find alternatives since the taste is similar to others.
I ordered brownies for a friend, but when they arrived, the box was open, and the brownies were flattened and mushy. I was horrified and emailed with pictures but got no reply. I foolishly ordered another batch because I couldn’t give the ruined ones as a gift. The second batch arrived damaged as well, though not as badly as the first. They looked more like a soggy lump than brownies. I won’t be spending my money on these again, and customer service needs a serious overhaul.
I was initially worried about delivery issues mentioned in some reviews, but after speaking with a representative, I was assured they switched to a different courier, and everything would be fine. My order of 10 slabs for my daughter’s wedding was handled efficiently. Communication was excellent, and the order arrived in perfect condition on the scheduled day. They were a hit with all the wedding guests, and one leftover slab froze well too. Highly recommend!
Claim your business profile now and gain access to all features and respond to customer reviews.
aceitediablo.com
thecakedecoratingcompany.co.uk
tunicafe.com
fineandwild.com
prepkitchen.co.uk
turcamart.com
homechef.com
terpenesnation.com
saucewarehouse.com
discountpharms.com
