I typically don’t write reviews, but I feel compelled to share my experience. I can’t verify if these brownies truly taste as wonderful as advertised, since they were delivered without my knowledge and left hidden behind a bin by the courier. When I discovered them 12 days later, I reached out to the company to explain the situation, but their response was lacking empathy. They essentially blamed the sender, with no apology or understanding offered.
They also indicated I should have contacted them within 7 days, despite my finding the brownies after 12 days. Given that these fresh brownies were exposed to the elements for so long, I’m reluctant to eat them. The packaging included a tiny note indicating the items were perishable, which the courier clearly disregarded. The company takes no responsibility for ensuring the product arrives safely at its destination nor do they seem to care if it doesn’t.
The business promotes itself as a local cottage company, ideal for sending delightful surprise deliveries, but the customer service shows a lack of concern for the customer. It’s perplexing how they can advertise as a surprise delivery service yet have such a poor delivery experience (as noted in previous reviews). Be cautious if you’re sending these as a gift; if the courier fails to deliver properly, it will be your responsibility, and your money may be wasted.
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