Had to use them for my graduation, unfortunately 2 days before I was trapped abroad and unable to make it back.I contacted them the moment I knew but had no reply.I chased them up a few days later and they only said their policy would allow refunds with 7 days notice.Despite being an extreme situation, they just repeated the policy and said I had 12 months to use the order for a future graduation but I would never get a refund.It was very frustrating as the issues abroad cost money, my hotel booking, bookings for my family all extra costs and ultimately I missed my graduation. They just cared about their policy.ADDITION!I responded to their reply below and included the email chain they asked for details again and then told me again that I wasn't due a refund!!! Absolute time wasters and a disgusting level of customer service.
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Online ordering service for graduation robes, with postal delivery or collection from the university.