I pre-booked and paid for gown hire and photography with Ede & Ravenscroft in 2020 for my graduation ceremony. Due to the pandemic, the ceremony was postponed. At the time, I called Ede & Ravenscroft and was given the choice of a refund or to wait for a rescheduled ceremony. I chose to wait. In 2025, I booked my rescheduled ceremony with the university within their specified deadline. It's important to note that the university only arranges a few London ceremonies per year, with limited slots that fill up quickly. Plus, due to work commitments, I was unable to book sooner. Even so, I still booked my ceremony within the deadline. Despite this, Ede & Ravenscroft required me to pay again for the same services. Their terms and conditions do not address long-term postponements, which is the exact situation I was in. I feel this is unfair and am disappointed.
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Online ordering service for graduation robes, with postal delivery or collection from the university.