"Beyond furious with your absolutely pathetic and poor service!We had a highly disappointing experience with this E&R company. The website lacks essential information, making it difficult to understand the services offered. Attempts to contact them by phone were unsuccessful, as calls often went unanswered. Instead, communication is restricted to email, but responses if they arrive are slow and unhelpful. Customer service is virtually nonexistent, and the pricing for photography and gown hire is significantly higher than expected, especially given the basic quality of service. It feels as though the company takes advantage of students who simply want to celebrate their special day. With limited alternatives available, they impose high fees for a service that should be smooth, professional, and stress-free. My concerns regarding poor communication and service have already been raised with the relevant authorities. If you want a hassle-free and enjoyable graduation experience, I strongly suggest considering other options but NOT with this company. In today's world, high-quality photos can be taken with a mobile phone, making traditional photography services and costly gown rentals an unnecessary expense. Graduation should be a joyful milestone, not a frustrating and overpriced ordeal. PS: E&R, instead of repeatedly apologising for your poor service, take meaningful action to fix the issues. I don’t need another insincere apology from you if you don’t mean it. Focus on improving your service for future graduates. "I can NOT see this happening"
Claim your business profile now and gain access to all features and respond to customer reviews.
Online ordering service for graduation robes, with postal delivery or collection from the university.