I am extremely disappointed with the company and their complete lack of communication. I had been researching pizza ovens for months and finally bought the Dome XL and stand on October 18th, expecting delivery by the end of November at the latest. This was meant to be the entire Christmas gift for my wife and son, who is home from college. I requested an update two weeks ago but received no information. I followed up again a week later and got the same result. With Christmas just two weeks away, I haven't heard anything for a month. Some local stores have them in stock, yet I'm still waiting. I've paid thousands of dollars with no updates. I'm angry and mostly offended by being completely cut off from any information. Regardless of staff size, this is no way to treat a customer. I typically don't complain about such matters, but other customers should be warned about this poor behavior. Any updates from the company?
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Our mission is to combine the latest advancements in technology with the ancient practice of stone and fire cooking. A relentless drive to innovate products that not only meet, but exceed, the requirements of professional and home-enthusiast chefs alike has delivered a breadth of commercial ovens, ovens for residential use and Roccbox, the world’s first portable, gas and wood fired pizza oven.See more
