I ordered a product as a gift on November 28th, and it's now December 15th with no sign of it arriving. I've sent multiple emails and received vague responses indicating it will arrive eventually. I've also tried calling the Australian number several times but only got the option to leave a message. This is not an acceptable way to handle customer service. Additionally, they continue to advertise 3-5 day shipping on their website. I may need to escalate this issue.
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Our mission is to combine the latest advancements in technology with the ancient practice of stone and fire cooking. A relentless drive to innovate products that not only meet, but exceed, the requirements of professional and home-enthusiast chefs alike has delivered a breadth of commercial ovens, ovens for residential use and Roccbox, the world’s first portable, gas and wood fired pizza oven.See more
