I am highly disappointed with my experience purchasing a pizza oven from the company. I placed my order on 30/11 and, weeks later, the oven has still not arrived. During this time, I received multiple notifications indicating that delivery was imminent, but nothing occurred. Each update raised my hopes, only for the delivery to not happen. What has been most frustrating is the complete lack of customer service. Attempts to reach out to the support team have gone unanswered, leaving me without clarity, accountability, or confidence in when or if my order will arrive. For a premium brand that claims to be high quality and reliable, this experience has been extremely poor. Delays can occur, but misleading delivery communications and nonexistent customer support are unacceptable. I expected much better from a company with such a reputation. At this point, I cannot recommend purchasing directly due to the lack of transparency and support after payment.
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Our mission is to combine the latest advancements in technology with the ancient practice of stone and fire cooking. A relentless drive to innovate products that not only meet, but exceed, the requirements of professional and home-enthusiast chefs alike has delivered a breadth of commercial ovens, ovens for residential use and Roccbox, the world’s first portable, gas and wood fired pizza oven.See more
