I recently had a heartbreaking incident where my garden gazebo collapsed and damaged my brand-new Gozney Arc XL that I hadn't even had the chance to fire up yet. I reached out to Gozney’s support team for a safety assessment, and I was lucky enough to be assisted by Arek.
Arek was incredibly professional and empathetic. He carefully reviewed the photos of the damage and provided an honest safety assessment, recommending a replacement to avoid any risks. He offered a very generous goodwill discount on a replacement unit and stand to help me get back to cooking. It’s rare to see a company stand behind its community like this when the damage wasn't even their fault.
If you care about quality products and world-class customer service, Gozney is the way to go. Huge thanks to Arek for saving my pizza season!
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to combine the latest advancements in technology with the ancient practice of stone and fire cooking. A relentless drive to innovate products that not only meet, but exceed, the requirements of professional and home-enthusiast chefs alike has delivered a breadth of commercial ovens, ovens for residential use and Roccbox, the world’s first portable, gas and wood fired pizza oven.See more
