I HAD ORDERED WATER FILTERS AND THE PROCESS WAS SIMPLE AND THE PRODUCTS WERE PROMPTLY SHIPPED. THE LOCAL POSTAL SERVICE DELIVERED THE PACKAGE TO THE WRONG ADDRESS AND THEN JUST REURNED THE SAME TO THE SENDER WITHOUT EXPLAINATION ALTHOUGH THE ADDRESS ON THE PACKAGE WAS CORRECT. I FOUND OUT WHEN MY TRACKING INDICATED IT HAD BEEN RETURNED. I CONTACTED CUSTOMER SERVICE AND THEY IMMEDIATELY RESPONDED. RITA WAS COURTEOUS AND POLITE AND SHIPPED A NEW PARCEL USING A DELIVERY SERVICE WITHOUT ANY ADDITIONAL FEES. THE FILTERS ARRIVED IN 48 HOURS. GREAT SERVICE!!
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