We booked a trip to Krakow for April purely to visit Auschwitz. We booked a tour online 3 months in advance. At 9.40pm on the night before our tour, we received an email, telling us that Auschwitz museum had cancelled our tour, due to a lack of tour guides the following day. We spent a mad 2 hours online trying to rebook a tour for the next day, as we were flying home the day after, so had no other dates to reschedule the trip to. We were unlucky - and came home after spending a lot of money on a trip where we were unable to have the experience we planned. We have had the tour refunded - but spent money on flights and a hotel, which we cannot recoupe. When I contacted Auschwitz museum, they confirmed that they do not cancel tours at short notice and that they believed that our tour operator had sold us tickets that they did not possess. When they tried to buy the tickets the day before the trip, they were sold out. As we had paid for the tour in January, they sat on our money until April 17th - then tried to buy them. It was Gr8way that let us down - not the Auschwitz museum. Book your trip direct with the museum to avoid disappointment.
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