I created my account on 5 December 2025 and began completing surveys honestly. However, on 6 December 2025, I requested a £10 gift card withdrawal, and shortly after, my account was frozen for 'further review,' despite having completed the necessary phone verification for my first withdrawal. On 13 January 2026, I received an email stating that my account freeze would be lifted, allowing me to redeem my rewards once the review confirmed everything was in order. Trusting this, I requested the same £10 gift card again. My points were deducted immediately, but I never received the gift card code. Instead of sending the reward, I received another email stating that my reward was disapproved, followed by the complete suspension of my account. I was never provided clear evidence of any rules I had violated. I used one account, completed surveys honestly, and responded to all communications. Losing access to both my account and my £10 reward after following all the rules feels extremely unfair. I simply ask for the company to do the right thing: either Restore my account so I can continue using the platform legitimately, or Send me the £10 gift card I redeemed and earned with my time and points. I am willing to provide screenshots of all relevant emails: the freeze notice, the 'account is active again' email, and the suspension email, to verify my claims. I hope the company will address this issue, as £10 may be insignificant to them, but it is not to me.
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