Review Time
They consistently have a survey offer at a price, when you click it and finish it, it pays a fraction of the expected payment. With no notice of any changes in pay. Also almost always way longer then the time expected on their offering.
GrabPoints is genuinely a great survey platform. I’ve successfully received payouts without any problems. The only downside is that it can sometimes take a while to qualify for a survey that matches profile. Other than that, GrabPoints works really well.
Thank you for your reply; however, your explanation still does not address the key contradictions and missing points.
First of all, you state that these decisions are made by advertisers, yet at the same time you say they are reviewed on your end. In that case, it is not accurate to place the responsibility solely on advertisers. You are the platform applying and enforcing this suspension.
Secondly, it is stated that “multiple reversals on a new account are concerning.” However, I must emphasize again that only three reversals do not justify a permanent account suspension under standard industry practices. As someone who has long experience with survey and offer platforms, I can clearly state that the usual procedure at this stage is not account closure, but temporarily blocking withdrawals and placing the account under monitoring. None of these steps were applied in my case.
Additionally, while you explain that reversals result from surveys being “re-evaluated,” it is technically questionable that a 5-day-old account could be conclusively classified as a serious violation within such a short time frame.
There is also a very important point that has not been addressed:
The alleged reversals were never visible in my account. I was not shown any point deductions, transaction history, or reversal records. I only became aware of these reversals after contacting support. Despite this, no concrete evidence has been provided — no survey IDs, no dates, no quality criteria, and no screenshots or verifiable records.
Applying such a severe penalty without providing transparent and verifiable information to the user is unacceptable.
Finally, although you claim this decision was not automated, all responses sent to me follow the same template language and contain no account-specific data. This strongly suggests that there was no truly individualized and transparent review process.
In summary, I believe this decision is disproportionate, incorrect, and lacking transparency. My experience demonstrates that this platform applies overly strict and inflexible measures, particularly toward new users. I will continue to share this feedback so that other users can make informed decisions.
I redeemed a reward from the site. After a while, I got an email stating that my payment had been sent. However, when I clicked the link to claim the reward, it displayed: “Your reward is delayed.” What is going on? Is this a new tactic to deceive users? Initially, they claim the reward has been dispatched, and then the provider suddenly delays or blocks it. This feels utterly misleading and dishonest.
I created my account on 5 December 2025 and began completing surveys honestly. However, on 6 December 2025, I requested a £10 gift card withdrawal, and shortly after, my account was frozen for 'further review,' despite having completed the necessary phone verification for my first withdrawal. On 13 January 2026, I received an email stating that my account freeze would be lifted, allowing me to redeem my rewards once the review confirmed everything was in order. Trusting this, I requested the same £10 gift card again. My points were deducted immediately, but I never received the gift card code. Instead of sending the reward, I received another email stating that my reward was disapproved, followed by the complete suspension of my account. I was never provided clear evidence of any rules I had violated. I used one account, completed surveys honestly, and responded to all communications. Losing access to both my account and my £10 reward after following all the rules feels extremely unfair. I simply ask for the company to do the right thing: either Restore my account so I can continue using the platform legitimately, or Send me the £10 gift card I redeemed and earned with my time and points. I am willing to provide screenshots of all relevant emails: the freeze notice, the 'account is active again' email, and the suspension email, to verify my claims. I hope the company will address this issue, as £10 may be insignificant to them, but it is not to me.
I have completed several surveys on the platform, but most of them end with messages like “You are not qualified.” I encounter this issue repeatedly when taking surveys. Additionally, I often receive notifications stating, "This survey has been deactivated by the owner,” or I get disqualified after investing a lot of time. It’s frustrating to feel like my time and personal data are being wasted. This has happened to me multiple times across various platforms, and often the surveys on this platform are not from partner sites. Despite answering honestly and carefully, I haven't received any rewards. It seems like users are merely being used to gather responses without any guarantee of compensation. The service really needs to improve its quality control and transparency. Currently, it feels like a waste of time and effort. I would not recommend this platform unless these issues are addressed.
I have reviewed your explanation, but the information provided does not accurately reflect my account status. The claim of 'multiple and repeated reversals since June' is incorrect; all issues stem from one provider. The reversal was due to an age verification issue, not user misconduct. I request a proper review of my account by a real representative based on the accurate information I've submitted. Thank you.
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