grabpoints.com

Thank you for your reply; however, your explanation still does not address the key contradictions an

Thank you for your reply; however, your explanation still does not address the key contradictions and missing points.
First of all, you state that these decisions are made by advertisers, yet at the same time you say they are reviewed on your end. In that case, it is not accurate to place the responsibility solely on advertisers. You are the platform applying and enforcing this suspension.
Secondly, it is stated that “multiple reversals on a new account are concerning.” However, I must emphasize again that only three reversals do not justify a permanent account suspension under standard industry practices. As someone who has long experience with survey and offer platforms, I can clearly state that the usual procedure at this stage is not account closure, but temporarily blocking withdrawals and placing the account under monitoring. None of these steps were applied in my case.
Additionally, while you explain that reversals result from surveys being “re-evaluated,” it is technically questionable that a 5-day-old account could be conclusively classified as a serious violation within such a short time frame.
There is also a very important point that has not been addressed:
The alleged reversals were never visible in my account. I was not shown any point deductions, transaction history, or reversal records. I only became aware of these reversals after contacting support. Despite this, no concrete evidence has been provided — no survey IDs, no dates, no quality criteria, and no screenshots or verifiable records.
Applying such a severe penalty without providing transparent and verifiable information to the user is unacceptable.
Finally, although you claim this decision was not automated, all responses sent to me follow the same template language and contain no account-specific data. This strongly suggests that there was no truly individualized and transparent review process.
In summary, I believe this decision is disproportionate, incorrect, and lacking transparency. My experience demonstrates that this platform applies overly strict and inflexible measures, particularly toward new users. I will continue to share this feedback so that other users can make informed decisions.

Date of experience: Jan 28, 2026