This site is a scam. Shame on me. There never was a New York City store owned by a mod-perfect ‘beautiful’ couple. There are no actual real reviews - just a fabricated average review online that has no links to actual commentary/individuals specific ratings. There is no ‘full’ refund as advertised. The $140 dress and 2 summer tops clothing was nothing like the photos (linen). Thin cheap polyester and cotton fabrics with poor printed designs. Horrible really. Not wearable. I contacted Grace & Jax multiple times for the promised refund at the ‘help’ email to cancel and return the order, but of course this is a scam and the money was lost. What they offer is that 1) the customer pay to ship the clothes back to China, and they give full refund if ever received in the long return by ship - but that there are ‘no refund guarantee as items are frequently lost in Chinese shipping and transportation”. And, if you demand a return ‘China’ address it will actually never be provided. Second option: I keep the clothes and they give 25% refund, and on third calls a 30% refund. After no response to the online commitments from G&J through email, I contacted my CC company, gave them the details, but they refused a refund because I had placed order and merchandise was physically shipped. Do NOT fall for Grace & Jax.
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