Review Time
Horrible experience. I ordered 3 dresses, which were falsely advertised. I requested their return. Dirt-cheap-looking polyester, not a cotton-linen blend. I spent $152 to get them here and $35 to send them back to China; the advertising said "New York". I sent the tracking info and received a DHL confirmation that they had arrived at the destination. They deny ever receiving my return. Scam personified, do not fall for it. I'm out $187.00. I've been hassling with this company since October of 2025.
Horrible experience. I ordered 3 dresses, which were falsely advertised. I requested their return. Dirt-cheap-looking polyester, not a cotton-linen blend. I spent $152 to get them here and $35 to send them back to China; the advertising said "New York". I sent the tracking info and received a DHL confirmation that they had arrived at the destination. They deny ever receiving my return. Scam personified, do not fall for it. I'm out $187.00. I've been hassling with this company since October of 2025.
This site is a scam. Shame on me. There never was a New York City store owned by a mod-perfect ‘beautiful’ couple. There are no actual real reviews - just a fabricated average review online that has no links to actual commentary/individuals specific ratings. There is no ‘full’ refund as advertised. The $140 dress and 2 summer tops clothing was nothing like the photos (linen). Thin cheap polyester and cotton fabrics with poor printed designs. Horrible really. Not wearable. I contacted Grace & Jax multiple times for the promised refund at the ‘help’ email to cancel and return the order, but of course this is a scam and the money was lost. What they offer is that 1) the customer pay to ship the clothes back to China, and they give full refund if ever received in the long return by ship - but that there are ‘no refund guarantee as items are frequently lost in Chinese shipping and transportation”. And, if you demand a return ‘China’ address it will actually never be provided. Second option: I keep the clothes and they give 25% refund, and on third calls a 30% refund. After no response to the online commitments from G&J through email, I contacted my CC company, gave them the details, but they refused a refund because I had placed order and merchandise was physically shipped. Do NOT fall for Grace & Jax.
Yes, I fell for the scam. The beautiful cotton clothes advertised were in fact cheap polyester knock-offs. Poor quality fabric, poor sewing, muted colors. Terrible. I told myself never again the first time I fell for a clothing scam purchase, but I did it again. Please don't buy from this company or any clothing company that advertises on line.
Nov. 1, 2025 I also fell for a Facebook ad when they had a “sale” advertising their 100% cotton dresses that normally go for $219.00 on sale for 59.99. Going out of business supposedly. The dress arrived from China. 100% polyester, very cheaply made. I tried to initiate a return and was told it would cost me more than the dress to send it back to China. Then they offered a 20% refund and I get to keep the dress which I would never wear. What a joke! Do not fall for Grace and Jax or any of the other name variations. It will be a great disappointment.
Buyer Beware! I ordered two dresses and a shirt. Great prices, beautiful photos, special sale and made of a cotton linen blend. When they arrived, they did not look like the photos on the website and their labels say 95% polyester and 5% spandex. In looking into it, I found that I had been double charged for each of my two orders. Now, I am attempting to return the items to them. First, they asked for a photo of the items to make sure they were in good shape. After I did that, they offered me a 10% refund, a new order free with a handling fee of $11.50 or I could send them back to China at my expense, which they said would be expensive. They never offered to give me a full refund even if I sent the items to China at my expense and they did not give me an address to return them to. I have now disputed these charges with my credit card company and they have opened an investigation.
BEWARE!!! Do not buy here it is a scam. They say you can return but it’s a lie. The cloths are not as they appear on the site. Cheaply made and ugly. They haggle with me about returning my money and basically refuse. No wonder they’re going g out of business. Do not fall into buying from their close out sale!!!!
I too fell for this bait-and-switch company and wish I'd thought to research it a little before pulling the trigger. My dress arrived too late for the occasion (I'd left plenty of time) but was so huge I couldn't have worn it anyway. It was cheaply made, polyester, and of course I too am having trouble reconciling the cost of shipping it back to China (!) with just taking the loss and the measly 20% refund (I know, better than 10%)that I have no confidence they will actually be good for. Lesson learned: IGNORE tasty-looking offers on facebook.
Definitely a scam! . Looks like great stuff from New York made of cotton and linen. Cute story American designers going out if business, etc. I fell for it too. Clothes are cheap polyester and return address is CHINA! Can't trust these people. They must have ripped off designs that are fun and quality fabric in the photos and printed on crappy polyester. Don't do it!
this company (Grace and Jax) is definitely a scam. I have read all the reviews of others who believed in the legitimacy of this company. It's gives me comfort to know I'm not the only one to be conned by their glowing story of going out of business and their show of lovely high-end clothing being sold for a incredibly low prices. I called my bank, too late (they deposited my money). Now I wait to get cheap clothing and make a merchant dispute (15 days from when I purchased). I also discontinued that credit card. I will inform Facebook too.
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