graceandjax.com

1.2
1.2 Based on 32 reviews

...

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They fooled me.

They fooled me.I should have checked reviews BEFORE placing my order! As soon as I clicked to submit it, I realized it might be a scam, and I contacted Grace and Jax right away to cancel the order, but of course they would not, even though their site says you can contact them within 15 minutes and cancel. I went ahead and contacted my credit card company, who started a dispute. Once I received the items, I contacted J&G multiple times, in writing, detailing how each item was different from what they represented on their site. All they would offer was 1) I pay to ship the clothes back to China, and they give full refund; 2) I keep the clothes and they give 60% refund; 3) I keep the clothes and they give me a discount on buying more clothes from them; etc. They were always so polite and never admitted wrongdoing.After going back and forth with G&J through email for a couple of weeks, I contacted my CC company again and gave them the details, and they refunded my money. So it worked out for me in the end, but I never should have fallen for this obvious scam.

1
Date of experience: Oct 24, 2025

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