I want to share my honest experience with Grafityp. Unfortunately, my interactions with them have been less than satisfactory. I purchased a few machine from Grafitype including Mutoh printer from them along with the necessary ink supplies. However, my frustration arises from the repeated issues I've encountered with their products and the unsatisfactory response from their customer service team.The first instance occurred in March of this year when I noticed that the ink I purchased from Grafityp had leaked all over the shelf it was stored on. Naturally, I reached out to them for a replacement. They mistakenly sent me an entire set instead of just the one I needed. Honesty being important to me, I immediately informed them of their mistake and offered to pay for the extra set. I received the correct replacement ink along with the additional set and thought the matter was resolved.However, my troubles didn't end there. A few months later (13.07.2023), I faced the same issue again: the ink leaked without any apparent reason. When I contacted Grafityp for assistance, I was informed that I could only raise complaints within a 14-day window. This directly contradicted consumer rights, which allow for more extended periods for such claims. Despite my efforts to reach a resolution, the individuals responsible for addressing these matters seemed unwilling to cooperate.My experience extended to other products they offered as well. I encountered significant difficulties with the transfer films for shirts, which ultimately led me to switch to another supplier. I faced similar problems when it came to the print films, and I found myself having to raise multiple complaints due to these issues.In summary, I cannot recommend Grafityp based on my experiences. The problems I faced include the faulty products, and an inadequate approach to customer service when handling complaints. It's essential for businesses to stand by the quality of their products and provide responsive and fair customer service, and unfortunately, my interactions with Grafityp have shown a lack in these areas. As a result, I believe others should be aware of the potential challenges they might face when dealing with this company.
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GRAFITYP is a manufacturer of self-adhesive sign making vinyl, digital print media, laminates and automotive & deco wrapping vinyl. discover thousands of products to buy online and see how much you can save.
