Tried to purchase mineral cups that ended up being plastic resin with either dye or spray paint (depending on the cup selected).
Then tried to return the cups per their policy. They refused to accept them at their North American address, instead insisting that I send them to a Ms. Elena Qu in Guangdong province, China. The cost to ship would have been $150. They do this clearly to saddle the customer with despair in trying to resolve it. Just execute a chargeback with your credit card company, and they'll claw the money back for you... especially when you show them the pictures of what these Grafton folks put online vs the product you receive.
Claim your business profile now and gain access to all features and respond to customer reviews.
