graftoncollection.com

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1 Based on 41 reviews

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41 Reviews

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Drew B
Tried to purchase mineral cups that ended up being plastic resin with either dye or spray paint (dep

Tried to purchase mineral cups that ended up being plastic resin with either dye or spray paint (depending on the cup selected).

Then tried to return the cups per their policy. They refused to accept them at their North American address, instead insisting that I send them to a Ms. Elena Qu in Guangdong province, China. The cost to ship would have been $150. They do this clearly to saddle the customer with despair in trying to resolve it. Just execute a chargeback with your credit card company, and they'll claw the money back for you... especially when you show them the pictures of what these Grafton folks put online vs the product you receive.

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Date of experience: Feb 19, 2026
Jerry Fisher
Disappointing purchase that didn't match expectations

I felt embarrassed when my husband opened the mug I paid too much for. It looks absolutely nothing like the images online. After several emails, the company informed me that I could either pay for the costly return shipping to China or receive a 20% refund.

1
Date of experience: Jan 16, 2026
Fabienne Scott
Misleading advertising and poor service.

This company clearly misrepresents its services. They claim that orders are shipped from within the country and delivered in 21 days. However, I ordered an advent calendar on 11/19/2025 and didn't receive it until 12/28/2025! They respond within 24 hours but refuse to issue a refund. I requested my refund at least five times, but they denied it, insisting the package was on its way. This is a disappointing company. AVOID SPENDING MONEY WITH THEM.

1
Date of experience: Jan 15, 2026
Poor quality of the so-called "crystal mug"

What I received as the "crystal mug" is actually low-quality plastic, poorly painted. I plan to report this to the consumer protection agency and dispute the charges with my credit card provider. If I could, I would give them a negative star rating.

1
Date of experience: Dec 30, 2025
Heidi
The "crystal mug" is just low-quality junk

The so-called "crystal mug" is made of cheap plastic and poorly painted. I am reporting this to the consumer protection agency and disputing the charges with my credit card provider. If I could, I would give them a negative star rating.

1
Date of experience: Dec 29, 2025
Oswald Clark
Not at all like the advertised image

This item is nothing like the picture. It resembles cheap plastic that looks like a child's sippy cup. What a joke.

1
Date of experience: Dec 29, 2025
Stuart Hughes
Disappointment for the holiday season

Advertised as carved from natural minerals, but what I received was poorly painted resin.

1
Date of experience: Dec 26, 2025
toutou1624
Complete ripoff

This is a total ripoff. I regret not reading the reviews more carefully. It's cheap plastic with no real mineral content. This service should be reported!

1
Date of experience: Dec 24, 2025
Moe Ross
Deceptive practices and poor quality

This service employs false advertising tactics similar to many online clothing retailers that use stolen images. The quality of the items received is inferior to what you'd find from other budget retailers. This operation should be shut down!

1
Date of experience: Dec 20, 2025
Exter00733
Would give a 0-Star rating if possible

I would give a 0-Star rating if it were an option. Paid $32 for what was supposed to be a crystal mug, but received a small plastic one made in another country. I'm trying to get a refund, but only receiving automated replies that ask for the same information. Total disappointment, unless you enjoy dollar store mugs.

1
Date of experience: Dec 19, 2025

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