Grammarly has just delivered one of the worst customer service experiences I’ve ever dealt with.They charged me for a full 12-month subscription, even though I cancelled my membership a year ago. When I contacted support, they admitted the mistake, cancelled the subscription, and promised me a refund within 2–10 business days. I also asked for written confirmation — they told me I’d receive it.Of course, nothing arrived.And now? Their chat support is doing everything it can to pretend none of that ever happened. It keeps telling me I “don’t have a subscription” and trying to blame it on me forgetting my login.What a joke.So let’s get this straight:You remember my payment details well enough to bill me without permission, but when it comes to actually fixing your error, suddenly the system “can’t find anything”? Convenient.The customer service is absolutely pathetic — scripted replies, no record of prior conversations, no accountability, and complete refusal to address the actual issue. Instead of helping, they sent me a useless generic help link like I’m the one who messed up.At this stage, the only part of this company that seems to run properly is the part that takes your money.If you value your time, money, or sanity, avoid Grammarly. I’m now preparing to lodge a chargeback with my bank because it’s clearly the only way to get them to deal with their own screw-up.Embarrassing company. Embarrassing service.
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