I am extremely disappointed with my recent experience at Grand Vault Casino. After playing fairly and having my redemption approved on Friday, my account was wrongfully closed just two days later on Sunday. The casino claimed that “someone emailed them” alleging I used stolen credit cards to obtain my winnings which is absolutely false. Instead of handling the matter professionally, their staff responded in a rude and dismissive way, showing no respect for me as a customer.It is unacceptable for a casino to approve a payout, only to shut down an account based on unverified claims. I provided my own funds to play, followed all rules, and was entitled to my winnings. Closing my account after approval feels like an excuse to avoid paying me what I rightfully earned.This experience has left me feeling scammed and disrespected. I caution others to think twice before depositing money here, because if they can do this to me, they can do it to anyone.
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