I rented a villa in Davenport through a platform, but later received an email stating the booking was managed by another company. The villa was in terrible condition: dirty linens, holes in the table, filthy carpets, and no sunbeds as advertised. I was also given the wrong gate code and found the outdoor furniture in disrepair, with an unclean pool and overflowing trash bins. To make matters worse, the house alarm went off on the third night, disrupting our sleep. Although I was promised repairs, they never came. After numerous emails, they eventually offered to cover our hotel stay due to the alarm disturbances, but the technician who came couldn't fix it due to a missing battery. The alarm remained unfixed during our stay, and my complaints went unaddressed. Upon returning home, I found they had no record of my booking. This is the worst customer service I have ever experienced.
Claim your business profile now and gain access to all features and respond to customer reviews.
Grand Welcome are the vacation rental providers offering the best homes for blissful stays, located at some of the world’s most famous destinations.