Terrible experience so far… we booked a container for an international trip.As they were packing they were so liberal with the packing, we kept telling them to take apart the furniture so it would take a lot less space and pack things with less wasted space. The head packer literally moved me into my office and said “I see you worried, don’t worry, everything will fit. Trust me, I have been doing this a long time.” I responded, “I still think the packing could be way more compact.”By the end of the packing they told me they couldn’t take my most expensive things. And I would have to leave thousands of dollars in furniture behind. They packed all the lessImportant things first, despite us telling them to do it backwards, and then let us know it didn’t fit… The lead packed than told me he would call us on video and we would figure out what to repack or remove. That never happened!!!! That was 32 days ago. We told Karen, our contact there like 20 times, and they never repacked, never called us, and kept stringing us along. A month later, my stuff still hasn’t left on a ship. The communication with Karen has been atrocious (is she is assigned to you, ask for another agent), nobody ever called us to repack anything (just more lies). We offered multiple solutions such as removing our couch and other stuff, but every response was vague, unsatisfactory, with long delays between emails, with no desire to move quickly. Even once we offered to pay for the extra volume just to move things along and because we realized they were just stringing us along , they are still just slow walking everyday step. Why? Because they have our money already. Stay away. I do not recommend. My wife has called them Multiple times, and Karen never ever calls back. I guess my kids will have to start school without their stuff. They promised a 6-8 week delivery. It’s been 5 weeks and they don’t even have a shipping date… it’s ridiculous.
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Granero Moving was established with the goal of improving the customer experience for families and businesses in Miami and South Florida. We have also warehouses in many other states to cover the entire USA. We maintain a reputation for being an honest and ethical moving and logistics company, that delivers high-quality services and is trusted by the community that we serve. Whether you are moving locally, across the United States, or around the world, our trained professionals are ready to exceed your expectations regardless of the size of your move. As a logistics service provider, we take care of the entire supply chain from product storage to final mile delivery for industry and e-commerce.See more
