Review Time
Granero did everything we'd expected them to do and did it well. Communication and support was great. Our belongings arrived smoothly and safely from Los Angeles to Stockholm within the stipulated time. I'd recommend them anytime. Granero subcontracted the last leg from Rotterdam to Stockholm to Schmidt Global Relocations and they also performed without any flaws.
I couldn’t be happier with the service provided by GRANERO. My move was completed right on schedule, and every item arrived in flawless condition—nothing was broken or even scratched. I’m especially grateful to Vanessa for her professionalism and warm, supportive approach throughout the process. Thank you all for making this experience so seamless.
Terrible experience so far… we booked a container for an international trip.As they were packing they were so liberal with the packing, we kept telling them to take apart the furniture so it would take a lot less space and pack things with less wasted space. The head packer literally moved me into my office and said “I see you worried, don’t worry, everything will fit. Trust me, I have been doing this a long time.” I responded, “I still think the packing could be way more compact.”By the end of the packing they told me they couldn’t take my most expensive things. And I would have to leave thousands of dollars in furniture behind. They packed all the lessImportant things first, despite us telling them to do it backwards, and then let us know it didn’t fit… The lead packed than told me he would call us on video and we would figure out what to repack or remove. That never happened!!!! That was 32 days ago. We told Karen, our contact there like 20 times, and they never repacked, never called us, and kept stringing us along. A month later, my stuff still hasn’t left on a ship. The communication with Karen has been atrocious (is she is assigned to you, ask for another agent), nobody ever called us to repack anything (just more lies). We offered multiple solutions such as removing our couch and other stuff, but every response was vague, unsatisfactory, with long delays between emails, with no desire to move quickly. Even once we offered to pay for the extra volume just to move things along and because we realized they were just stringing us along , they are still just slow walking everyday step. Why? Because they have our money already. Stay away. I do not recommend. My wife has called them Multiple times, and Karen never ever calls back. I guess my kids will have to start school without their stuff. They promised a 6-8 week delivery. It’s been 5 weeks and they don’t even have a shipping date… it’s ridiculous.
I would like to thank Ms. Valéria very much for her service and competence in her work. She explained everything to me with extreme precision of information.She was very polite. I was very satisfied. The company is very well represented by this professional.Congratulations Valéria for adding value and for her competence in this renowned company.
The service that I received from the quote to final delivery of my items was exemplary. Felipe was my initial sales rep that sent me the quote and answered any and all questions that I had. After I decided on hiring Granero Moving, I was put in contact with Dennis, the Operations Coordinator. He ensured that the move was seamless. And to be honest, I was going through a rough time on a personal level, this is something he had no clue about. I appreciated that him and the team were on top of everything. When the movers came to pick up my items in Los Angeles, they repacked everything in the storage unit to ensure that they make a safe passage. When the items reached Rotterdam, Agustina, the rep here ensured that my items cleared customs without a hitch, and that my items were delivered to my apartment. Nothing was broken. Everything made it intact.
This is my second shipment with Granero from Orlando, Florida to Algarve, Portugal. It is essential to understand that shipping can take longer during the summer because their job is logistics only. Once they are using third-party services, they won't have a specific date for delivery, and some ports are busier than others, which can extend the timing a few weeks more. My belongs were very well packed by myself, and also identified. The staff in Miami and Europe were friendly and sent me the link to follow my container. I was able to follow the ship and the container during the process. All my items were received in perfect condition, as I sent them. I highly recommend Granero's service, but it is critical to understand the process to avoid frustration. Remember, this was the best price ever after weeks of searching.
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Granero Moving was established with the goal of improving the customer experience for families and businesses in Miami and South Florida. We have also warehouses in many other states to cover the entire USA. We maintain a reputation for being an honest and ethical moving and logistics company, that delivers high-quality services and is trusted by the community that we serve. Whether you are moving locally, across the United States, or around the world, our trained professionals are ready to exceed your expectations regardless of the size of your move. As a logistics service provider, we take care of the entire supply chain from product storage to final mile delivery for industry and e-commerce.See more
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