I placed an order with Grass Fields back in November, hoping (but not even really expecting) it to arrive in time for an event. Unfortunately, not only did the order arrive late, but they also sent me the wrong sizes. Strike one.Then, when I tried to figure out how to return the items, I found that their website had absolutely no accessible return information. I ended up having to message them on Instagram just to get basic instructions. They took ages to reply and only told me to email them. I emailed them in December and got no response for weeks, despite sending multiple follow-up messages. Now, here we are in January, and they’ve finally responded only to say they’ll only give me store credit.In a cost-of-living crisis, holding onto £90 of my money and making returns this difficult is unacceptable. I genuinely wanted to support a Black-owned business, especially given their history and the challenges they’ve faced. But this experience has completely turned me off. If I could give them minus ten stars, I would. One star is generous. I will never buy from Grass Fields again.
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