grasscity.com

This is clearly not a well run company. sigh I was on their forum 2+ weeks ago & wrote a post that

This is clearly not a well run company. sigh

I was on their forum 2+ weeks ago & wrote a post that I'm looking for glass pipes. At least 2 people said they aren't allowed to give out links, one mentioned a guy who makes custom pipes (they were ugly LOL & no I'm not paying huge money even if they were nice looking), but I come to find out TODAY that they have a site that SELLS PIPES & bongs.

So no one on the forum thought to tell me that???

Even if you are stoned, you should be able to THINK!!!

And this store doesn't even advertise their main site on the forum? What kind of idiot doesn't make that decision?

I opened a live chat & at the same time realized that it was the same company as the forum, so I ask this Alex guy if that's their forum & when I find out it is, I start complaining.

I've been trying to find an all natural cleaner, one-hitter & small bong for over 2 weeks now & I'm in a rush now. All of these companies either ignore my emails, don't want to sell to me or could care less (see other reviews) whether they help me or not.

So he starts explaining to me what a forum is as if I'm a moron.

I ask about the natural cleaner. He gives me a page & it says it's SOLD OUT. So you don't even tell the customer that when you give them a link?

I asked him where he lives. He gives me the Vegas address to the company LOL I said you live there? He side-steps the question.

I tried to CALL, it rings, then I get dead air.

I call again, it rings, then forwards, rings, then I get a fast busy. OMG

Back on live chat I ask for a manager to call or email me.

That's when he starts giving me the run-around that they are CS, they can help. I repeat myself.

He tries to block me from speaking to a manager again.

THEY JUST LOST MY BUSINESS & based on the other 1 star reviews, it's obvious they do NOT know how to run a business properly. SMH

Back to wasting my time looking for a simple one-hitter, all natural cleaner, & a small bong for a reasonable price.

You'd think I was asking for gold.

Date of experience: Mar 11, 2026