grasscity.com

4.2
4.2 Based on 2.2K reviews

World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)...

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Average Rating

4.2

/
5

2.2K Reviews

5 Star
74%
4 Star
6%
3 Star
4%
2 Star
3%
1 Star
13%

All Reviews

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larry wind
This was the worst return experience I have ever had! I called immediately after opening the box to

This was the worst return experience I have ever had! I called immediately after opening the box to return I was supposed to receive an email confirmation allowing for return that was 5 days ago! I called today they lied to me and told me the email was sent it was not. they said since it is a personal reason for return I would have to pay to return it. They would then open it exam it and let me know the result! This is pathetic! Would they return it if not accepted? probably not ! Never purchase from this Company they will rip you off!

1
Date of experience: Feb 03, 2026
larry wind
This was the worst return experience I…

This was the worst return experience I have ever had! I called immediately after opening the box to return I was supposed to receive an email confirmation allowing for return that was 5 days ago! I called today they lied to me and told me the email was sent it was not. they said since it is a personal reason for return I would have to pay to return it. They would then open it exam it and let me know the result! This is pathetic! Would they return it if not accepted? probably not ! Never purchase from this Company they will rip you off!

1
Date of experience: Jan 30, 2026
Tj Pilalas
Refuse to send me a replacement for the…

Refuse to send me a replacement for the one the packer of my order broke so now I’ll have to take it up to feds and hopefully they get shut down

1
Date of experience: Dec 08, 2025
Jeremy Smith
I went ahead and became an elite…

I went ahead and became an elite member. Worth the 30 a year considering I can order anything I want with no shipping fee or worries about loss and damage. Not to mention the savings with every purchase.

5
Date of experience: Sep 30, 2025
girlnightcore me
Delivered one complete order in four…

Delivered one complete order in four different boxes one of the orders says it's delivered but wasn't even delivered to the correct address versus one of the other orders war delivered to the correct address the incorrect address that it was sent to was in Pennsylvania I'm in Louisiana how do you mix that up and then make you go through a whole process to try to get a replacement that they up which takes even longer. I will no longer be ordering from them I recommend you don't even bother but that's up to you.

1
Date of experience: Aug 19, 2025
Frederick Taylor
1 week just 2 start shipping omg

I ordered an item 5 days ago and it's still waiting to ship. A shipping label was created the day I ordered but they still haven't shipped and I'm gonna just get from another site today. This place is a joke. So they finally shipped my item, why it takes a whole week is ridiculous. Then they say shipping wasn't updated LMFAO. Nice excuse

1
Date of experience: Jul 22, 2025
jason laufer
1 week just 2 start shipping omg

I ordered an item 5 days ago and it's still waiting to ship. A shipping label was created the day I ordered but they still haven't shipped and I'm gonna just get from another site today. This place is a joke. So they finally shipped my item, why it takes a whole week is ridiculous. Then they say shipping wasn't updated LMFAO. Nice excuse

1
Date of experience: Jul 22, 2025
Ida Johnson
I thought I ordered 4 pipes cuz the pic…

I thought I ordered 4 pipes cuz the pic showed 4 pipes. I only got one. So it cost me $15 for one pipe.Wont be ordering from here again.

1
Date of experience: Jun 17, 2025
Kathy Burnett
I thought I ordered 4 pipes cuz the pic…

I thought I ordered 4 pipes cuz the pic showed 4 pipes. I only got one. So it cost me $15 for one pipe.Wont be ordering from here again.

1
Date of experience: Jun 17, 2025
January Coleman
Not good so far

Not good so far. The item shipped was too big. I've requested return label and sent photos to verify the item is not used. No response yet....

1
Date of experience: Jun 12, 2025

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