I placed an order for a specific item but after some reflection and realizing I used the incorrect payment method, I chose to cancel the order. I contacted the support team via email within a few hours of placing the order to request a cancellation and a refund to my original payment method. This all occurred on a Friday evening, so I was fine waiting until Monday for a response, considering it was the weekend. However, by the following week, I received an email asking if I had placed another order with a different payment method, completely ignoring my cancellation request. I clarified that I wanted to cancel the order and get my money back, but again, there was no response. After several follow-up emails, I finally received a reply, but instead of confirming my cancellation, they offered a discount to keep the order. I reiterated my request for cancellation and a refund, but still no acknowledgment of my situation. I have sent multiple emails asking for updates, and now I’ve given them a 24-hour ultimatum to resolve this or I will escalate it with my bank. This lack of response and professionalism is unacceptable. **Additionally, my order status remains unchanged in my account, showing it as “waiting for details” without any updates since it was placed.** There’s no justification for the delay in processing my cancellation and refund. It feels like they’re trying to avoid giving me my money back. I shouldn’t have to wait over five days for a simple cancellation and refund process. Refunds take time to process, but the ongoing delays and lack of communication are making this far more complicated than it should be. Ideally, payments should only be processed once items are shipped, but it seems they were more focused on collecting my payment than addressing my request. I have remained polite in all my communications, but I am now at my breaking point and need a swift resolution to this matter, as this is simply not how a company should treat its customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
GravaStar was born from the founder Yong’s vision to create a futuristic, cyberpunk world fusing sci-fi with hi-fi. The brand was established to merge mecha, metal, and technology in everyday products.
GravaStar is a team of designers, engineers, gamers, music fans, explorers, and other visionaries, working together to achieve one common goal - to build products and sound experiences that you can’t get anywhere else and that go beyond your wildest fantasies. See more
