The support agents are indeed helpful, responsive, and friendly; however, they will not refund your money under any circumstances, even in cases of technical issues. Avoid making purchases through the platform using PayPal. They do not cancel the PayPal invoice when you cancel your service. I was charged $50 despite cancelling, and the support team simply said, "Sorry, you're out of luck, we can't refund or dispute this, so your best bet is to go through PayPal for a refund." They contested the PayPal claim vigorously, despite my documentation of the agent's statements and proof of the technical problem. It's frustrating dealing with such a greedy company, although the support representatives are decent and the servers are generally affordable. I just wish they weren't so focused on money.
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