Review Time
This is the best server especially for minecraft, if you need a best and good support. Just go to discord and open a ticket, a staff will respond to your problem asap :D
I was having trouble with my ASA server not appearing and went to the discord for help. I was helped by sirenvampy and was able to finally get my server working properly. they were quick, polite and efficient!
After having trouble with my ARK SE server, where the server would not work and some codes not working I decided to contact one of the moderators. They helped me step by step through everything, showing me advice and helping me understand why the problem accured, aswell as fixing it for me! I could not be more happy and I am glad to have bought multiple servers from them! Once again Thank you, I am more than happy and can finally play ARK SE in peace after multiple days of trouble! V.
Kind regards
Keykanii
The service was extremely disappointing. Right after purchase, I ran into server issues and couldn’t use any of the features. On top of that, you have to pay extra for even the most basic modpack installers. I requested a refund within an hour, but they said the maximum they could offer was 80%, despite the fact that I hadn’t been able to use anything.
Support was slow to respond and, instead of providing assistance, repeatedly sent irrelevant emojis rather than resolving the issue.
Gravel host isn’t the best but isn’t the worst, it’s cheap and easy to use, it’s a ass to login but the team helps you like they did me 1 point off bc I almost broke my monitor (ps:I have anger issues) very amazing team member named ghTASH he helped me very easily id say if you need a cheap hosting use these guys .
I had an issue with my server and the support were able to help me with my issue. Thank you so much guys!!!
Also the control panel to manage the servers are very simple and very easy to navigate.❤️
John/OREO helped me a lot with figuring out how to add extra storage to the server and some billing issues i messed up on my part it was all a super easy processes with fast responses W team frfr
Had issues with some lag but it got solved quickly by the support team with great communication and dedication from them. Now it's running very good with 50 render distance applied to a budget server! :D Thanks to Tashdeed from GH support:)
The service was incredibly disappointing. The support provided was almost comical. An agent insisted that a recurring crashing problem on a server was due to the game itself and beyond their control. Yet, how do other hosting services handle it without issues? It's truly absurd.
The support agents are indeed helpful, responsive, and friendly; however, they will not refund your money under any circumstances, even in cases of technical issues. Avoid making purchases through the platform using PayPal. They do not cancel the PayPal invoice when you cancel your service. I was charged $50 despite cancelling, and the support team simply said, "Sorry, you're out of luck, we can't refund or dispute this, so your best bet is to go through PayPal for a refund." They contested the PayPal claim vigorously, despite my documentation of the agent's statements and proof of the technical problem. It's frustrating dealing with such a greedy company, although the support representatives are decent and the servers are generally affordable. I just wish they weren't so focused on money.
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