The training equipment offered is decent, but the customer service and delivery process resemble an intricate obstacle course that customers must navigate alone. I placed an order for £180 worth of equipment as a Christmas gift for my son. The first parcel was reportedly "accepted on delivery," which was surprising since no one was home, and it was left on the front step like a hidden gym-themed surprise. The second parcel took a more complicated route. During the second delivery attempt, it was supposed to be sent to a local shop, yet the address was somehow incomplete on the delivery service's own website. A truly remarkable oversight in logistics. After a third attempt, we finally received the Christmas gift in mid-January, just in time to celebrate… nothing at all. The customer service team concluded the experience with a sympathetic, yet unhelpful, "Sorry for the inconvenience." No solutions provided, no accountability taken, just empty sentiments. To be clear: the products themselves are satisfactory. However, purchasing them feels like a test of patience and resilience, where you repeatedly explain the same issue to representatives who don’t seem to read prior communications. Clearly, I won’t be purchasing again — nor would I recommend this company to anyone who values reliable delivery, effective support, or timely holiday gifts.
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