I wrote their customer service after the glider that I bought for my son would not pair with the remote. They replied and asked to send a video showing the problem and that they would send a replacement. I waited over a week and emailed them again because there was no response. They sent me another email asking for a second video, so I sent another video. This happened a third time (asking me for a video) so I have asked for a shipping label to return the plane and for a refund. I have not received a reply. This sure seems like a scam. This is the first time I have ever written a negative review in my entire life. Stay away from this product. Below is a copy of the 3 emails that I received from them. Note that they are from the same person leading me to believe that it is from a bot. On December 31/2024Hey William,Thank you for getting in touch.We sincerely apologize for the inconvenience. Could you please send us a picture or short video showing the issue? This will allow our team to assess the problem and assist you accordingly.Thank you for your cooperation and once again, we apologize for any inconvenience caused.We look forward to your response.Kind regards.Lisa.Gravity Gliders Support.gravity gliderJan 12, 2025, 11:49 AM (2 days ago)to meDear William,Thank you so much for contacting with us.We sincerely apologize for the inconvenience caused. We have forwarded the video you provided to our team for review. To proceed with your replacement, we kindly request that you provide another video demonstrating the issue.Please turn the plane upside down and operate it again to see if the problem persists. This additional video will help us ensure the replacement process is handled accurately.Once we receive the requested video, we will proceed with your replacement immediately. Thank you for your cooperation, and we appreciate your understanding.Kind regards.Lisa.Gravity Gliders Support.Below is the 3rd email that I received from them on January 14th. Dear William,Thank you so much for contacting us,We sincerely apologize for the inconvenience caused. We have forwarded the video you provided to our team for review. To proceed with your replacement, we kindly request that you provide another video demonstrating the issue.Please turn the plane upside down and operate it again to see if the problem persists. This additional video will help us ensure the replacement process is handled accurately.Once we receive the requested video, we will proceed with your replacement immediately. Thank you for your cooperation, and we appreciate your understanding.Kind regards.Lisa.Gravity Gliders Support.
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