We booked a van to transport our family of 6 with 11 pieces of luggage from the airport to our resort, and it was a complete disaster from start to finish. We waited an excruciating hour only to be handed an SUV instead of the van we specifically requested. And guess what? They had the nerve to tell us that they didn’t have a van available. The SUV was cramped and couldn't accommodate our luggage, so we ended up having to hold it all on our laps.As if that wasn’t bad enough, on our return day, we called to confirm the pickup time, only to be told that the driver had shown up 3 hours earlier than requested and marked us as a no-show. When we explained that the time was wrong, they refused to send another van and left us high and dry, telling us we had to make our own way to the airport.This has been one of the worst experiences I’ve ever had with a transfer service. The staff were indifferent and uncaring. We discovered that Gray Line Los Cabos barely has any vehicles and relies on private cabs, which means you’ll always be misled about wait times. When things go wrong, their go-to excuse is always that the driver had a problem with the vehicle, and they’ll just send another one.I will never use Gray Line Los Cabos again and strongly advise against it. If you can, check if your resort offers a shuttle service and pay for that instead. Avoid this company at all costs.
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