Review Time
If you're looking for a lesson in frustration, this service fits the bill. Our guide was more of a decorative figure, remaining outside while we struggled to navigate. Key details were overlooked, leading to missed opportunities. The request for cash at the end was awkward, and the entire tour felt absurd. A rideshare would have been a better option. The guide and driver were not genuine helpers; they acted more like greedy gatekeepers to a poor experience.
If you're looking for a tour that showcases Orlando's traffic and a lack of professionalism, this service is for you. Our guide was hardly involved—remaining outside the site while we struggled to navigate. Crucial information about the app and booking times was neglected, leading to missed shows. To top it off, there was an uncomfortable request for cash after receiving tickets. This 'tour' feels absurd; a rideshare would be more efficient and wouldn't take you past your own hotel just to waste time. The guide's only memorable action was to pressure an elderly woman for being late, forcing everyone to applaud her arrival. Pro tip: watch an online video about the site instead. It’s more educational, free, and doesn’t ask for tips while you’re trying to enjoy yourself. The guide and driver aren’t genuine guides; they simply serve as greedy gatekeepers to a disappointing experience.
I arranged a private shuttle for airport transfers in the Dominican Republic, and it was a nightmare. The service was chaotic. The driver seemed lost and didn’t communicate effectively, often gesturing for me to be quiet. The ride took far longer than it should have, leaving me quite anxious, especially traveling alone with my young child. This organization is terrible—avoid them at all costs.
If I could give zero stars, I would. Our encounter with this service was one of the most frustrating and unprofessional I've ever experienced. Our shuttle was scheduled for 12:20 PM, and despite being at the pickup point on time, it never arrived. When we inquired, we were wrongly marked as a 'no-show.' The contradictory responses from customer service only added to the confusion. We ended up having to pay for a taxi due to their mistake, and they refused to take responsibility or issue a refund. Save yourself the trouble and choose another service.
I initially booked airport pickup, which was fine, so we decided to book an excursion with them. What a mistake! The upfront fee was $90 per person, but additional charges emerged at check-in: a $25 park entry fee and $65 for insurance on the vehicles, totaling $295 before even starting. We also booked a boat tour that was overpriced for the short duration. I cannot recommend this service at all.
I really enjoyed the tour guide, who was excellent. However, the office staff was rude and unhelpful. As someone with a disability, I had my vehicle towed due to their actions, resulting in a hefty fee. This experience left me feeling quite frustrated.
I booked a guided day trip to a popular attraction months in advance. Just days before the trip, I received messages from an unknown company asking for personal information, raising red flags. I attempted to cancel well within their policy but was ignored. On the day of the trip, they only reached out to confirm our attendance, disregarding my cancellation requests. Their lack of accountability and poor communication made this experience very frustrating.
This service is a scam! I arranged a transfer to visit several beaches, but they never showed up. I couldn't reach anyone for an explanation despite multiple calls. It was incredibly frustrating dealing with unhelpful representatives. Avoid this service at all costs.
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